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Terms and conditions


Accuracy: Panos London tries to ensure that the information published on its website is accurate and up to date. However, it does not accept any responsibility for errors or omissions and reserves the right to make amendments at any time and without prior notice. Panos London does not accept any responsibility for any loss or damage suffered by you (directly or indirectly) by making use of the information on its website.

External links: This website contains links to third party websites for the convenience of users. By linking to these websites Panos London does not endorse the contents, views or information held on such sites. Panos London is not responsible for any loss, additional costs or damage howsoever arising, suffered as a result of using the links provided to third party websites.

Viruses: While Panos London makes every effort to keep its online material free from viruses, it can take no responsibility for any loss, disruption or damage to your data or your computer system which may occur while using material derived from this website or email notifications. Panos London recommends that you run anti-virus software on all material downloaded from the internet.

User comments: Panos London believes that taking part in dialogue and debate contributes to a healthy and vibrant society, and actively encourage public debate on international development and communication. Users must register and login to post comments on this website. We ask users to be courteous to fellow users, and note that any abusive or obscene posts will be deleted. The views and opinions expressed in comments are those of our users. They are not endorsed by Panos London.

Online orders

1. Contract Process

Where you submit your order to us through our website, you will receive an electronic confirmation of receipt. You will be notified separately if the publication/s you have requested are unavailable or if your order cannot be fulfilled for any other reason.

2. Delivery

a. We will despatch the publication/s to an address in the United Kingdom during normal business hours within 7 days of the date of receipt of your order.
b. Deliveries outside the United Kingdom we be despatched within 14 days of receiving your order.
c. Publication/s are sent by standard post and you are charged for post and packaging subject to the item/s weight and VAT.

3. Damage or loss in transit and Refund Policy

a. We will replace at no extra cost to you any damaged publication on or before delivery, provided that you notify us of the damage by telephone or in writing within 28 days after receipt of the item.
b. If you believe that the publication/s are not of a satisfactory quality, you may, within 30 days of delivery, notify us in writing stating the reason for your dissatisfaction. If we authorise return of the item/s and they are returned to us in their original condition and at your expense, we will promptly refund their price.

Privacy policy

Panos London protects any personal information you give us while you use our websites. This policy is written in accordance with the Data Protection Act 1998. If you have any questions about it please email or telephone 020 7239 7610.

What personal information do we collect?

Personal information is information that can be used to identify you. It can include your name, date of birth, email address, postal address, telephone number, fax number and credit/debit card details. We collect personal information when you ask about our activities, register with us, order products (such as publications), make a donation to us, or otherwise give us personal information.

How do we use your information?

We use your personal information to give you the information, services, or products you ask for. We can also use your information for administrative purposes, to let you know about changes and, if you agree, as part of our fundraising activities.

Any information we collect is stored and processed in the United Kingdom. Your personal information is not shared with third parties or used in any other way (other than described in this policy or as required by law) unless you agree. We reserve the right to share your personal information if we are legally obliged to, for data cleaning purposes, and to enable us to apply our terms and conditions and other agreements.

Where indicated – usually by a tick box asking for your permission (for example, during the online registration process) – we use your personal information to create a profile of your interests and preferences, which we use to notify you of relevant Panos London information and activities. This information is not shared with other organisations. However, we may also send you relevant information from the Panos Network from time to time.

While we try to protect your personal information, Panos London cannot guarantee the security of any information you transmit to us and you do so at your own risk. When we collect your personal information we use strict procedures and security features to prevent unauthorised access.

User statistics

This website uses Google Analytics, which sends small files – ‘cookies’ – to your computer to analyse how you, and other users, use the website. You can reset your browser to refuse all cookies, or to show when a cookie is being sent. However, disabling cookies may mean that some services may not function properly.

These Terms and Conditions are governed by English Law and are subject to the non-exclusive jurisdiction of the English courts.